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Guarantee Page


Edition stands behind the quality of its products and service. If you are not satisfied with your purchase from us, simply contact Customer Care within 14 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.

Edition products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.

Edition takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality, blurry or low-resolution of uploaded images.
  • 10% difference in the design printing colours & sizes
  • 10% difference in the actual garment colours
  • Design errors introduced by the customer in the design creation process.
  • Errors on proofs that have been approved either in writing or by paying to confirm an order.
  • Errors in user-selected options such as product type or size.
  • The image uploaded on the system by you is not the image you want printed, or if you want to change your artwork after placing your order.
  • Garment shrinkage in wash
  • Courier delivery timeframes when Edition has dispatched to the correct address before the due date


Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, to keep costs down and to pass savings onto the customer, Edition does not proof documents created by its customers prior to processing.

 

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