We cannot accept returns for custom garments that were approved by you, as they were made specifically to your design.
If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your order.
Please note that we cannot accept returns for t-shirts that have been worn, washed, or altered in any way. Washing instructions are provided within your order dispatch email.
To raise a problem with your order, please contact our customer service team via email or phone.
If we (edition pty ltd) has made an error, such as;
• Dispatched an incorrect garment; size, colour or style
• Incorrect design has been printed (based on your paid invoice/mockup)
Then please contact us within 14 days of receiving your order.
We may ask you to email us photos of the incorrect items along with your order number. Our responsibility and guarantee is to correct the garment first. We may issue a returns label so we can fix the garment or send out a replacement item.
If you have made an error on your order and require us to change the design, garment style etc - please call us at your earliest convenience. If we have not started production on your goods - we will adjusting accordingly. Any money owing from (edition pty ltd) will be issued as a credit to the customers online account with us.
Please note: We can not make changes or adjust any rush orders.
If your items are out of stock we will notify you as soon as possible. Our website does not display live stock counts. This means your item selected could be available, low in stock or have an eta of arrival. We will work with you to resolve any stock variances. You can view AS Colours stock availability live on their website here; https://www.ascolour.com.au/
In the result of a refund we are charged a fee from our in-store and online Merchant of 1.75% of the sale for domestic Australian cards and 2.9% for international cards. This amount is automatically deducted at time of payment. Funds are released to you within 1-2 business days of refund approval. If you have paid via Bank Transfer a full refund can be issued without any fees.
Changing your dispatch method:
If you need to change your dispatch method - please contact our customer service team at your earliest convenience.
Address: Factory 40/2 Fastline Road, Truganina 3029 VIC
Phone: (03) 9478 5551
Thank you for choosing our custom t-shirt printing service. We hope that you are completely satisfied with your purchase, and we are here to assist you in any way we can.